FAQ

What are my responsibilities?

Cash Loan Money Centres is here to help you borrow money responsibly and keep you in control of your finances.
In order for this relationship to work, you have to be completely honest and accurate with all the information you provide to us.
That way we can confidently build the right loan for you and maintain a long and trusting relationship with you.

Implications of late or non - payment


We understand that people have problems meeting their repayments so if you are having trouble meeting your commitments in terms of your contract with us please contact us immediately and we will try to resolve the problem with you.
It is important that you understand that if we cannot reach agreement on how to solve your problem and you remain in breach of your obligations due to late or non-payment this may result in the payment of default fees from us and could result in an adverse credit listing.
When you miss a payment, a $30.00 failed payment fee may apply.If you choose to continue to ignore your obligations and refuse to either make a payment or discuss the issue with us, we have the right to take further action, which could include registering a default on your credit file, passing your information to a specialist debt collection agency, and or other and legal action.

How much does a loan cost?


Our calculator will help you calculate the estimated cost of your loan.
The calculator does not include third party or unascertainable fees and charges which may be added to the amount of your loan in certain circumstances i.e. in the case of a payment default.
For more information regarding unascertainable fees click here, to use our calculator click here.

What is a Comparison Rate / APR?


APR means Annual Percentage Rate.
The comparison rate displayed applies only to the example or examples given. Different amounts and terms will result in different comparison rates.
Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of a loan to use the loan calculator click here.

How do I repay my loan?


We setup an automatic, direct debit to collect the loan repayment money from your bank account (the account your salary or other income goes into).
Remember to track your loan repayment dates to ensure the required funds are always available in your bank account on payment dates to avoid payment default costs which can be expensive.

When do I repay my loan?


You must repay your loan in the amounts and on the dates, you agree with us after we have jointly worked out an affordable repayment schedule that is suitable for you.
Your repayment will come out of your account as a direct debit on the agreed repayment date and for the agreed amount, that is why it is so important that we get this right from the start.

What if I can't repay on the due date?


The costs of your loan will only increase if you fail to stick to your initial repayment schedule and you don’t contact us to make new arrangements.
You need to study the table click here for unascertainable fees and charges which may be charged if you are in default of payments and have not made arrangements with us for any changes to be recorded and properly recorded on your contract using our Internal Dispute Resolution (IDR) process.
If you have continuous problems with repayments, we may reduce the amount available to you on subsequent loans or make further loans unavailable.
We are always careful to lend amounts which will not lead to repayment difficulty or bad credit – but we also ask you not to borrow from us if you think you might struggle to repay for any reason.

What are Small Amount Loans?


Small loans are for amounts of credit from $200 to $2,000 repayable within 52 weeks (1 year). They are available for personal reasons and ideal to help you meet unexpected expenses where you can pay the loan back.
Who are Small loans suitable for?
Anyone who needs small amounts of cash for short periods of time. This might be for business or personal use.
Am I eligible to apply for a Small loan?
You are eligible for a Small loan if you are over 18, have a 100 points of ID and receive regular income via full time employment. You also qualify if you are a business or an individual with an ABN
How much can I borrow?
From $200 up to $2,000
How long can I borrow the money for?
From 17 days up to 52 weeks (1 Year)
What is the repayment frequency for a Small loan?
Weekly or fortnightly.
How do I repay?
By Direct Debit on your bank account
Are additional repayments ok?
Yes can pay off your loan or make advance payments ahead of your repayment schedule with a cash payment.
What are the costs, fees and charges for a Small loan?
Click here to use our calculator

Responsible Lending


Ask yourself the Question – Do you really need a loan today?
We do not give financial guidance, you will have to see your financial planner, accountant or solicitor for that but we will answer any loan related questions, we are here to help.
Why not start with the Government’s MoneySmart website which shows you how small amount loans work and suggests other options that may help you.
Here are more Government suggestions:
For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor
Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan.
If you are on government benefits, ask if you can receive an advance from Centrelink: Phone: 13 17 94
Remember, it can be expensive to borrow small amounts of money and borrowing may not solve your money problems. Check your options before you borrow.

More on Responsible Lending


We have many years experience in the small loans industry with a proven lending approval process and formula that supports our commitment to responsible lending.
We will always only offer you an amount that we believe you can afford to repay, and an amount that suits the intended purpose of the loan:

  • Step 1 – We confirm your identity
  • Step 2 – We make inquiries regarding your income and outgoings expenses to determine your capacity to repay the loan
  • Step 3 – We do a credit assessment
  • Step 4 – We review your credit file

We have a tried and tested credit approval process
We will offer you the maximum amount you are approved for, but you can choose to accept a lower amount
We verify your financial information is correct by requesting your last 3 months bank statements (covering at least last 3 months) and if that is insufficient we will make further inquiries.
We have flexible payment terms, you can pay out your loan earlier with no penalties.
We are transparent, no hidden fees or charges, and our pricing model is simple and easy to understand
Our level of late fees are reasonable and in line to most other conventional lenders.

How much can I borrow?


Our calculator will help you calculate the estimated cost of your loan.
The calculator does not include third party or unascertainable fees and charges which may be added to the amount of your loan in certain circumstances i.e. in the case of a payment default.
For more information regarding unascertainable fees click here, to use our calculator click here.

What items will I need to complete an application?

  • Lease Agreement or Rent Receipts
  • Drivers Licence or Passport or Government issued Photo ID
  • 3 x Months of most recent Bank Statements
  • Bills & Accounts: Gas, Water, Telephone, or Electricity
  • Payslips and/or Statement of Income from Centrelink

These items should be scanned in prior to commencing your online application.

Does Cash Loan Money Centres do credit history checks?


We do carry out a credit checks as part of our assessment.
Cash Loan Money Centres has always tried to help Aussie battlers; it is what we stand for.
However, there are some cases when applications are declined and if you are presently bankrupt, in a part nine debt agreement or have an extremely bad credit history, your application will most probably be declined, sometimes we just cannot help even if we want to.

How many loans can I make?


For small loans under $2,000 and over a period of not more than 1 year, you may have more than one loan at a time.
However, we have to be very careful that you can afford the additional loan without suffering hardship.
The onus is on us to ensure that you do not, so we prefer you to repay your first loan in full before applying for another one.
This does not mean you won’t get another loan we just need to be extra sure, that’s all! We will assess every loan application on its merits and if you can afford another loan without suffering hardship there’s no reason why you shouldn’t be given one.

How do I apply for a loan?


All you need to apply online is a spare 10 minutes and internet access.
Our online process is easy to follow and within a short time of uploading your supporting documents, we may give you an answer.
Apply Now
that way we can save time and can get you a fast answer on your loan approval.
You can always call your nearest branch
Find A Branch

Internal Disputes Resolution Process


Each Office has its own Internal Dispute Resolution. Please contact the office you are dealing with if you require assistance.

External Dispute Resolution


If consumers are not satisfied with the outcome of IDR, they can make a complaint to the Credit and Investments Ombudsman on 02 9273 8400.

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